HR Chatbots – And why is it important for your BusinessVaishali Patel
The way we work and communicate is changing more rapidly than we can comprehend. The increasing pace of digitising systems and processes has resulted in optimisation of operations and execution in almost every domain, and it looks like things are just getting started.
One such tool that has shown immense potential and is pegged to revolutionise the way businesses interact with customers and employees are chatbots.
Chatbots are artificial intelligence programs that conduct conversations. Chatbots are changing the world of HR. They are taking over rather swiftly and this development shouldn’t really come as a surprise.
HR Chatbots are already in place, primarily for customer service and support roles. 2019 could be the year of HR Chatbots ! Employees need assistance and employers need to free up the time of their HR team from tactical work.
So chatbots are the right answer to manage both these things in a balanced way.